Usage:t shirt printer
Plate Type:dtg printing machine
Printhead:DX5 clothes printing machine
Printing:outdoor and indoor
RIP:photoprint 10.0, maintop
Materials:flex banner, pvc, vinyl, paper...
Ink system:continue ink system(CISS)
Cleaning system:Automatic ink system
Color:C,M,Y,K clothes printing machine
After-sales Service Provided:Engineers available to service machinery overseas
1. Q: Why choose us?
A: WER you searching us for a long time:). Of course you have other choice, but we are more famous, we have export our printer over 100 countries, including some country name we don’t heard before.
2. Q: How much is it?
A: That is important question, but useless. The price range is on the TOP, it’s real!!! At lease we need to know your requirement of machine size, option, software…. Or just let us know your job type. Then we can offer the price with that condition.
3. Q: How much is the shipping cost?
A: Same answer, let us know the condition, like sea freight or air freight, to the port or to the door, port of destination or door address, you know machine is a big thing, not all space we can send to. We need those condition to checking the cost.
4. Q: How long time it will reach my place?
A: Sorry we don’t know exactly, WER delivery term condition different, the time is different too, but if you can give us more detail, we can calculate how many days approx. but all the machine can be delivered from factory within 7 working days
5. Q: is there have any discount?
A: maybe, but if have any discount our sales will let you know at first time.
6. Q: why other supplier offer lower(higher) price than you, it looks like same printer.
A: WER they need to make money, but different way:)
7. Q: Are you manufactory?
A: YES!YES!YES! even the iphone’ s manufactory is not APPLE, but we are the manufactory:)
8. Q: what about the warranty condition?
A: 1. One year warranty starts from shipping date.
2. Exchange problem parts free by Non-human factors, not including ink system such as printhead, cap station, ink tube, ink pump, cartridge, damper etc.
9. Q: do I need order some spare parts together with the machine?
A: YES!YES! We suggest you buy one set of control board with the machine, even it has warranty, but you need to pay the express fee, and it will take a little long time, has board on hand can save your time to print job! That’s the good advice, yes it is:). We also give discount for the time order spare board with machine together(80%)
10. Q: can I use other ink which we buy local?
A: if you really don’t like our standard ink from us, we feel so sad:(!! But you can, just be carefully choose the Compatible ink. But we can say the best one is our standard ink, WER design and test for a long time for our machine, more than other!!!
11. Q: do you have English manual, video of training?
A: YES!YES!, full of manual and video on youtube you can see! If you have some requirement video, you can apply to us, give us time, we will make it for you.
12. Q: what kind of your after service?
A: 1. Engineer online service by Skype, Whatsapp, etc.
2. Remote your computer to setup software and test machine if needed by team viewer.
3. Free manual and installation video
4. Our engineer can provide door to door service if you provide trip fee.
we are not online 24H*7, but we have online HELP web 24H*365 days, for human service, we guarantee reply within 24 hours(working day).