Quality Warranty

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Thank you for your trust and purchasing our printer! For users' safety, WER company make this statement publicly.

We totally believe that you have the acknowledge of starting your printer, but you should follow the instruction of our video and professional technicians.

1. One Year Warranty

  • The problems, caused by machine itself, and there is no damage from a third party, must be guaranteed;
  • If the spare parts, due to external voltage instability, are burned, no warranty, such as chip cards, motor coils, motor drive, etc;
  • If the spare parts, due to packing and transporting problems, cannot work properly, are secured;
  • Print heads are not guaranteed, because we have checked each machine before delivery, and print heads cannot be damaged by other things.

Within the warranty period, whether to buy or replace, we bear the freight. After the warranty period, we will not bear the freight.

2. Free replacement of new components

Our machines’ quality is 100% guaranteed, and the spare parts can be replaced free of charge within one year warranty, and the airfreight is also borne by us. Print heads and some consumable parts are not included.

3. Free online consultation

The technicians will keep online. No matter what kind of technical questions that you may have, you would get a satisfactory answer from our professional technicians easily.

4. Free onsite guidance on installation

If you are able to help us get the visa and also would like to bear the costs involved like flight tickets, food, accommodation, etc, we can send our most excellent technicians to your office, and they will give you a full guidance on installation until you know how to operate the machines.